FAQ & SUPPORT

Most frequently asked questions and answers about ILEVA HAIR

- ABOUT PRODUCT

All ILEVA wigs are made of 100% virgin human hair with super double drawn quality. No synthetic or any fake fiber. All the hair strands remain the original cuticle, which make sure the hair is smooth, soft and look super natural.
Check To-Know Before Shopping if you want to know the difference and how to identify your hair.

Yes. Since we only supply 100% human hair virgin hair, all of our natural color virgin human hair wigs can be dyed any color you like, just like the authentic human hair.

And 613 blonde wigs are recommended if you want  to customize the wig color, as blonde wigs are much easier to get dyed and colored. You can find a hairstylist to do the custom color or by yourself if you know how to.  

ILEVA HAIR standard 22.5 inches cap fits most people, and it comes with 4 combs, an elastic band and 2 straps you can adjust to make the cap fit properly and comfortably on your head.

If you do need a small (21.5 inches) or large size (23.5 inches) cap, yes they’re customizable, but make sure you can wait 3-5 more business days for customization before ordering.  Then leave a note when you place the order. 

Don’t know how to measure your head size? Please check our “To-Know Before Shopping” to learn. 

100% virgin human hair last the longest. Our premium human hair wigs usually last over a year if you take good care of them properly. 

However, replacing your wigs every 3-6 months is recommended for the best result. And please note that any chemical processing or heat styling shorten the lifespan of your wigs.

You deserve the best! In order to provide the best hair to our customers, ILEVA HAIR only supplies wigs with High Density, which is 180%, 200% 250%.

Wigs with a higher density are fuller and more costly, but of course, they will bring you the ideal thickness and more natural appearance. Which one you choose depends on your budget and how good and natural you want your wigs are.

Make sure you measure your wigs from root to end, for curly or wavy wigs, they need to be pulled straight and measured from root to end, that’s the right length of wigs. 

Still have no idea how to measure the wigs? Please check our “To-Know Before Shopping” to learn. 

Better to wash your wig once a week to keep it clean and good result if you wear it everyday. 

Don’t know how to wash your wig? Please check our “To-Know Before Shopping” to learn. 

- ABOUT ORDER

No, you don’t have to. Anyone can place an order without a registered account. But registering an account is recommended so you can consistently receive our wigs big promotion info. and new arrivals with the best deals. 

For customers safety and convenience, we take a few methods of payment, credit card/debit card is preferred, but we also accept Paypal, Wise, Zelle etc… Please check our “Payment Methods” to know detals. 

We provide sitewide free shipping service. But to few specific countries or areas, extra shipping cost may apply. Please check “Shipping Guide” for details. 

There may be reasons why your payment didn’t get through, please make sure you have enough amount in your account, and it’s your own card that you usually use, or try another card. If things still happen, please contact your bank to make things clear. 

Or you can E-mail to info@ilevahair.com to ask for another option of payment method. 

All orders placed on ILEVA HAIR got a tracking number, it will be sent to your E-mail automatically once your order was shipped out, and you can always track your shipment here no matter which carrier we use to ship.

Usually your order will take only 3-5 business days for arrival, please check “Estimated Delivery Time” for details. 

Meeting 100% satisfaction is ILEVA utmost pursue. But if you’re not happy with what you ordered from our website, you can always “Contact Us” for a solution. Make sure you also read our “Warranty and Return” policy before ordering. 

We understand you may change your mind after placing an order, please make sure you contact us within 3 hours after order is placed. When we get a notice in time, your order will not be shipped out, and you will cancel your order successfully. 

However, every shipped-out order can’t be cancelled, so please contact us asap if you want to cancel. 

- ABOUT MORE

Yes, why not. ILEVA HAIR provides wholesale service to let our partners to enjoy better deals and more choices of wigs first time. You can check our “Wholesale Program” for details.

ILEVA’s success is based on not only ourselves, but also a large numbers of affiliators working together with us like a team. If you want to make money together with us, you’re more than welcome to join our “Affiliate Program“! And instructions of how to start will be sent to you then you can start to make money, you earn up to 20% commission!

If you want to work with us, yeah, we have several choices that will benefit both of us, what we always need eagerly are wigs models, incluencers, bloggers, youtubers, hairstylists and etc… If you think you’re one of them and you’re interested in our dedicated team, please feel free to send your information to info@ilevahair.com  One of our team members will get in touch with you within 24 hours. Check our “Influencer Program” for detals. 

We know you want to have your own business, but buidling your own website is not necessary. You can totally join our “Affiliate Program” to make money together with us. 

All you need to do, is just focusing on promoting our premium human hair wigs, ILEVA HAIR will take care of everything else for you professionally. And all your hard work will count. Making money together with ILEVA is just that easy.